Frequently Asked Questions

Shipping Information

What shipping methods are available?

For local deliveries, we utilize road couriers to ensure your items arrive safely and promptly. For our international customers, we offer shipping through air freight or sea containers, depending on your preference and the specifics of your order. We're committed to providing flexible and reliable shipping options to meet your needs.

How might I obtain an estimated delivery date?

For orders within Dubai, the estimated delivery time is 1-3 days post-order confirmation. For international orders, delivery dates can vary by location. To obtain an estimated delivery date for international shipments, please contact our customer service team. We're here to provide you with all the information you need for a smooth shopping experience.

Payment Information

What payments methods are available?

UAE Customers: Choose cash on delivery, online card payments, or bank transfers. International Customers: Pay via online card payments or bank transfers. For details on bank transfers or online payments, please WhatsApp us. We're here to assist with your payment needs!

Can I split my payment?

Yes, you can! Thanks to our partnership with Tabby, we offer a split payment option, allowing you to divide your payment into 4 equal installments. Enjoy the flexibility of spreading out your payment at no extra cost.

Orders and Returns

How do I return or exchange an item?

To return or exchange an item, please contact us via WhatsApp or our call center. We're here to assist with a refund or product replacement. Note: Returns or exchanges are only possible within 14 days of invoicing. We're committed to ensuring your satisfaction with every purchase.

How do I cancel an order?

To cancel an order, simply send your order details via WhatsApp or email, along with a cancellation request. We'll process the cancellation and issue a refund, provided the product hasn't already left our fulfillment center. We're here to assist with any of your order needs.

Need help? Chat with us